Redefining customer experience: Connecting in the time of COVID-19
This page details how you can maintain a relationship with your customer during COVID-19. As we transition to a more digital environment, it’s important to maintain the element of human connection that is critical to the customer experience. This column is the first in a series about redefining experiences in this time of great change and isolation, and reimagining them to emphasize the importance of human connection. All relationships have an emotional component — and that h