This page details how you can maintain a relationship with your customer during COVID-19. As we transition to a more digital environment, it’s important to maintain the element of human connection that is critical to the customer experience. This column is the first in a series about redefining experiences in this time of great change and isolation, and reimagining them to emphasize the importance of human connection. All relationships have an emotional component — and that h

Outlined here are six areas to focus on to help your people and bottom line: Crisis Management, Workforce, Supply Chain, Tax and Trade, Finance and Liquidity, and Strategy/Brand. Breaking down your approach into these key areas will provide structure as you take on new challenges. The spread of COVID-19 is changing how we live and work in ways we would not have thought possible even two weeks ago. Today’s new normal for businesses includes work-from-home difficulties, many si

Transitioning to online sales can open opportunities to grow your customer base. This article details the tax implications of this growth, especially as you consider customers in other states or even other countries. Helpful tips for marketing and improving the customer experience are also included. Source: https://www.avalara.com/content/dam/avalara/public/documents/pdf/cross-borders-with-confidence-retail-ecommerce.pdf #Newsletter2 #OnlineSales

You are not alone! NSBA conducted a survey of over 980 small businesses. Key takeaways are outlined on the first couple of pages. Click here to access the Survey: https://nsba.biz/wp-content/uploads/2020/04/COVID-19-Relief-Survey-2020.pdf The coronavirus (COVID-19) continues to wreak widespread economic turbulence unlike anything we’ve ever seen. Many small businesses have undergone fundamental changes in their businesses—changes which could be long-term—while many others are

The White House and Congress have reached a deal on a new funding package that will replenish a lending program meant to aid small businesses hurt by the novel coronavirus outbreak, two administration officials confirmed Tuesday. Treasury Secretary Steven Mnuchin and White House chief of staff Mark Meadows struck an agreement on the core components of the deal with Senate Minority Leader Charles Schumer (D-N.Y.) and Speaker Nancy Pelosi (D-Calif.) early Tuesday morning. Schum

COVID-19 Small Business Assistance Program Hampton City Council has authorized a forgivable loan assistance program to be administered by the Hampton Economic Development Authority (EDA) for small Hampton-based businesses. The program is designed to help small businesses adversely impacted by Gov. Ralph Northam’s order to close or significantly limit business operations as outlined in Executive Order 53. These forgivable loans of up to $10,000 are designed to give Hampton bus

For restaurant owners this page has it all. Guidance on cash flow, cost-cutting, and financial assistance are among the highlights. Checking back here daily is recommended as the site is constantly updated with webinars and other relevant resources. As you know, the Coronavirus, COVID-19, is impacting the restaurant industry worldwide. The World Health Organization (WHO) has declared it a pandemic, thus signaling there are more challenges to come. In response, RestaurantOwner